SureLevel International Return & Refund Policy

At SureLevel International, we are dedicated to ensuring your complete satisfaction. If your purchase doesn't meet your expectations, we're here to help make things right.

Returns

• Time Frame: You have 30 days from the date you receive your item to request a return.

• Condition for Returns: Items must be in new and unused condition to be eligible for a return. Please note, returns are not accepted for items that have been opened, used, are sale items, or gift cards.

• Faulty or Incorrect Items: If you receive a product that is faulty or different from what you ordered, don't worry. We will cover the return shipping costs and guide you through the return process to resolve the issue.

• Initiating a Return: To initiate a return, please contact us first. We'll provide detailed instructions on how to proceed to ensure a smooth process. All returns should be sent to the following address:

  SureLevel International PTY LTD
  12 Northgate Dr, Thomastown VIC 3074, Australia

  Our team will guide you through every step to ensure your return is processed efficiently.

Damages and Issues

Please inspect your order upon reception. Should you discover any defects, damage, or if the item differs from what you ordered, please contact us immediately. We are committed to resolving any issues promptly and ensuring your satisfaction.

Exchanges

The quickest way to secure the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item. This process ensures you receive your desired product as quickly as possible.

Refunds

Upon receiving and inspecting your return, we will notify you about the status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please be aware that it might take some time for your bank or credit card company to process the refund and post it to your account. If you have not received your refund within 15 business days of approval, please contact us at info@surelevel.com.au.

International Returns

Customers outside our local region who wish to return items or request refunds should contact us directly for tailored assistance and instructions.

Your Satisfaction Is Our Priority

Our goal at SureLevel International is to ensure you are completely satisfied with your purchase and our services. If you have any questions or need further assistance, our dedicated team is here to help at every step.