Privacy Policy


Sure Level Pty Ltd ABN 99 619 229 679 (Sure Level) appreciates that privacy is very important. Sure Level has adopted this Privacy Policy as we recognise each person’s right to keep his or her personal information private where possible. This Privacy Policy covers Sure Level’s treatment of personally identifiable information that we collect or hold. Like many other organisations, when dealing with personal information, Sure Level must comply with the National Privacy Principles contained in the Privacy Act.

1. The information we collect

Sure Level will collect general information about you, such as your name, address and contact details when you contact us. We may also collect this and other types of personal information, during the course of dealing with you, for example when you set up an account with us or request information about our products or services. We may also collect information from construction industry reports.

Where practicable, the purpose for which we collect personal information will be made clear at the time of collection.

Users can generally visit the Sure Level website without revealing who they are or other personal information. Sure Level will not collect any other personal information about visitors to the website except when they knowingly provide it.

2. How we use your information

Sure Level will use the personal information we collect for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy Policy. We will generally not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law.

Generally we will only use, disclose or exchange your personal information as follows (and by providing the information you consent to that use):

  • to provide the products, services or information you have requested from Sure Level.
  • to assist us to make Sure Level’s sites, services and products more valuable and useful to our customers.
  • to third parties where we have retained those third parties to assist us in our business, such as to improve our products and services, to provide the products or services you have requested, or to assist us to coordinate events or promotions. These third parties could include dealers or contractors, research and promotions companies and website hosting providers.
  • for direct marketing of products or services and to keep you informed of new developments, offers and activities we believe may be of interest to you.
  • and

  • to the Credit Reference Association and other credit bodies, where permitted.

3. Access to your information

You can generally access the personal information that Sure Level holds about you by contacting the Sure Level Privacy Officer as set out below. We will provide you with access unless we are legally authorised or required to refuse your request. We may charge a reasonable amount for providing access.

If you wish to change personal information we hold about you that is out of date or inaccurate at any time please contact our Privacy Officer. After notice from you, we will take reasonable steps to correct any of your information which is inaccurate, incomplete or out of date where appropriate.

We may refuse your request to access or amend your personal information in certain circumstances. If we do refuse your request, we will give you reasons for our decision and, in the case of amendment, we will note with your personal information that you have disputed its accuracy.

4. Security

Sure Level will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.

The Internet is not a secure method of transmitting information. Accordingly, Sure Level cannot accept responsibility for the security of information you send to or receive from us over the Internet or for any unauthorised access or use of that information.

5. Changes to this Privacy Policy

Sure Level may amend this Privacy Policy from time to time by posting the amended version on our website at We suggest that you visit our website regularly to keep up to date with any changes.

6. Contacting us

If you would like any further information, or have any queries, problems or complaints relating to the Sure Level Privacy Policy or our information handling practices in general, please contact our Company Administrator by e-mailing, or writing to Sure Level Pty Ltd, 12 Northgate Drive, Thomastown VIC 3074.